Organizational Change Management
Simple processes, clear procedures and free-flowing interfaces are essential to any company seeking to enable operational efficiency and proper utilization of company resources.
Properly formulated processes and procedures, fitting to the organization and its goals, are the foundation of a solid cooperation between the management, employees and customers.
In order for this to be accomplished, they must be simple, logical, comprehensible, relevant and constantly adaptable to changing needs.
Creating efficient interfaces and end-to-end workflows among all the organization partners (e.g. Operations – Sales – Marketing – Finance, Lead 2 Order 2 Implementation)
Formulating models to amplify the company performance, creating Added Value for the services and improving the Customer Experience.
Defining Goals, Objectives and measurable KPI.
Synchronize between individual and collective objectives and create synergy in the company.
Defining a Service Level Agreement (SLA) as a substantial tool for performance measurement and future improvement.
Developing a Knowledge Base System (KBS) for sharing information within the organization.